Exchanges, Return & Refund Policy

We have a 14-day return/exchange policy, which means you have 14 days after receiving your item to request a return/exchange.

 

•  Eligible Items

1. Items must be unused or unworn, unwashed, and with tags and in its original packaging.

2. Stains, broken seals/plastic foilling broken will be not accepted.

If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund.

3. Items not purchased through lefaeboutique.com, incorrect products purchased, and damaged products through customer mishandling are non-returnable.

4. Returns made without proof of purchase may be refused. The proof of purchase is required.

 

• Return Request Period

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return requests must be submitted within 14 days of delivery. Requests submitted after this period may not be accepted.

Items sent back to us without first requesting a return will not be accepted. The address on the package is NOT a return address. 

 

• Return Shipping Period

Once your return request is approved, items must be shipped out within 14 days after receiving return address.

Returns sent after this timeframe may not be accepted, as we cannot restock items outside of this period for hygiene and safety reasons.

 

• Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Shipping costs of your order are also non-refundable.

We recommend using a trackable shipping method to avoid lost parcels.

 

• Modify or Cancel orders and Partially/Full Refund

Please contact us within 24 hours after order placement if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. 

Please note that any orders that have already been packed or shipped cannot be modified or cancelled and get refund.

To check the status of your order,  please log in your account or contact lefaeboutique@gmail.com as soon as possible.

 

• Refunds and Store Credit

Refunds will be processed within 7 business days after the returned item is received and inspected.

Refunds are issued to the original payment method, unless store credit is agreed upon.

 

• How to Return Items

To start a return, you can contact us at lefaeboutique@gmail.com.

Please note that returns will need to be sent to the warehouse address we provide after the return is finalized.

Ensure the package is trackable and properly sealed.

Lefae Boutique reserves the right to deny any return.

 

• Free Exchanges for Sizes

We have a 14-day free exchange policy, which means you have 14 calendar days after receiving your item to request an exchange if any size issues. 

Exchanges are shipped with standard shipping and no fees associated with Free Exchanges.

Free Exchanges is only valid for the size change of the same item in the same color. If you would like to modify the color or item, the fastest way is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Inventory for exchanges is not guaranteed. If the item you are exchanging is no longer available to process your exchange, you will receive a refund to your original payment method.

 

• Hygiene & Safety Clause

As our store sells baby and toddler clothing, we must follow strict hygiene and safety standards.

Items that have been outside our control for an extended period cannot be restocked or resold, and therefore cannot be accepted for return.

 

• Extended Period or Logistics Issues

If a returned item is not shipped within the approved timeframe, we reserve the right to deny the return.

In exceptional circumstances, we may offer a goodwill discount code for a future purchase.

Customers should provide tracking information or proof of shipment if they believe the delay was due to logistics issues.

 

• European Union 14 day cooling off period 

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

• Final Notes

We reserve the right to update this policy at any time.

Customers are responsible for following the return instructions provided.

We are committed to handling all returns fairly, while prioritizing the hygiene and safety of our products.